Description

We recommend booking as early as possible to secure your preferred rental items, especially during peak event seasons like summer and holidays. Many clients reserve their rentals months in advance to ensure availability.

For best results:

• Weddings & Large Events: Book 3-6 months ahead
• Corporate Gatherings & Holiday Parties: Book 2-4 months ahead
• Smaller Events: A few weeks to a month in advance is usually sufficient

Certain items in our collection are unique, one-of-a-kind rentals that book up quickly. Specialty décor, statement pieces, and high-demand items should be reserved as early as possible to guarantee availability for your event.

For bookings 1-2 years in advance, we can place orders on hold to secure your rentals, ensuring you lock in availability for your special event. However, we prefer to finalize payment after January 1st of the event year to allow for proper accounting.

Last-minute rentals may still be available, but choices could be limited.

Description

A 50%, non-refundable deposit is required to reserve your items and lock in your date. The remaining balance is due two weeks before pick-up / delivery.

We send a reminder email and ask that you check your RSVP list to update the table count.

We accept major credit cards for your convenience. We also accept Paypal.

Yes, absolutely. All pickups are from our showroom address - 30 W Spring Street, Freeport 61032. 

Picks up are generally scheduled for Thursday or Fridays between 9:00AM - 1:00PM.

All rentals will then be returned Monday between 9:00AM - 1:00PM.

*****NOTE***** All rental orders must be picked up in a fully enclosed vehicle (Uhaul, truck with canopy, enclosed trailer). No flat bed trailers allowed for ANY order, NO exceptions.  Customers not arriving with appropriate vehicles will be denied rentals and will not be eligible for a refund. Tarps are not acceptable as an alternative to an enclosed vehicle.

(You may request last minute delivery and we will do our best to accommodate you, but there are no guarantees.)

Yes! Our standard delivery window is Friday between 12:00PM - 5:00PM. We’ll send a 2-hour estimated arrival window in advance and a text message approximately 30 minutes before we arrive so you’re not left guessing.

To ensure a smooth delivery, please have the driveway clear and accessible for our trailer.

DO I NEED TO BE PRESENT AT DELIVERY AND PICKUP?

We ask that someone be on-site to accept the items and sign for delivery. Rentals are delivered to the lower level or door, or up to 30 feet from the back of our trailer—please ensure this area is ready.

We’ll return for pickup on Monday between 9 AM – 5 PM. You do not need to be present at pickup, as long as all items are packed and ready. All rentals should be packed and ready in the same condition and location as delivered.

Have special instructions or limited access? Just let us know—communication helps us deliver great service.

CAN YOU DELIVER ON WEEKENDS OR AT A SPECIFIC TIME?

Our standard delivery window is Friday between 12 PM and 5 PM, with pickup on the following Monday. This schedule helps us serve multiple events efficiently and keep delivery fees reasonable.

We may be able to accommodate late deliveries, depending on crew availability and logistics. Additional After-hours and weekend rates will apply to these non-standard delivery times.

To explore special delivery options, please send us an email or call prior to booking.

Absolutely. Contact us to schedule an appointment in our showroom. We are open by appointment, and would be happy to show you around.

Dream Day Event Rentals does not issue refunds for weather related complications, no exceptions. Should bad weather or wind become an issue, Dream Day Event Rentals reserves the right to refuse to release such items and offer a substitution of in stock items to help facilitate an indoor function. Our rentals cannot be used outside in inclement weather - rain, hail, storms or damaging winds.

WE DO NOT ISSUE REFUNDS ON ACCOUNT OF BAD WEATHER CONDITIONS. We realize that this may be out of your control, but it is also something that we cannot control. Therefore, the client assumes all risks and hardships involved with having an outdoor event. Please discuss a plan "B" with your Coordinator, and have a wet-weather backup plan in place to bring you event indoors.

It is our desire that your event go smoothly as possible. If you chose to take a chance and rent the items and have us install them or do it yourself, we are not responsible for items blowing over, being damaged/broken or injuring a guest, no matter the circumstance. Once we release the items into your hands, you take full responsibility of the care of the items.

If you have paid for delivery, and we arrive with no one to accept the items and the weather is bad or impending, we will call you or a contact person to discuss your options. Please provide an additional contact person's name and number, should you be unavailable the day of your event.

We wash all tableware and linens upon return. Chargers are purely decorative and are not to be used as serving dishes. We do ask that you wipe these down and place back into their storage container.

LINENS: We ask that you do not wash any linens. A Dirty Linen mesh bag is provided as part of all rentals. We ask that all linens be placed in the 'Dirty Linen' bag. Do not place any linens or table runners in plastic bags or plastic totes. This promotes mildew and mold to grow.

Accidents happen, which is why our Damage Waiver helps cover typical scratches, marks, or tears. The 12% charge is applied automatically.

Covered Damage:

• Surface scratches on tables or chairs
• Breakage from normal use (handles, hinges)
• Normal soiling and canopy wear

Not Covered:

• Weather damage to wooden items
• Misuse (standing on tables, overloading chairs, leaving items in the rain or outside overnight)
• Intentional damage (stapling, non-removable adhesive, hammering holes)
• Loss, theft, excessive stains, or moving setup items to a different location
• Animal or livestock damage

Important Guidelines:

• Remove all tape or string before pickup
• Do not attach anything to our rentals. Do not staple, nail or use adhesive tape
• Chalkboards: Use regular chalk ONLY—Do not use Chalk Pens. Marker stains / residue will incur a repainting fee

Lost or stolen items are not covered by the Damage Waiver and will need to be replaced with expedited shipping immediately to ensure availability for events the following weekend.

Yes, absolutely! You can make adjustments to your rental order depending on availability.

We require a 50% down payment, which is applied to your final total. This payment, along with an online signature, is required to reserve your items.

As your event approaches, we send a reminder email before the final payment is due. Once the final payment has been made, we may still be able to accommodate changes until delivery, depending on availability.

Linens require at least 2 weeks’ notice for modifications, as we source them from a specialty shop. Keep in mind that all payments made are non-refundable.

If you need to update your order, simply call, text, or email us to check availability. Please do not start a new online order since your items will not be included on your original order sheet or packing lists.

Description

Yes, we do! Please see our Design Services page for all the details.